Refunds Policy

Myturkeyvisa.com, operated by SAQ TRAVEL LTD, provides professional online assistance for Türkiye eVisa applications. Due to the nature of our services, which involve immediate processing and submission of applicant information, our service fees generally become non-refundable once we begin working on your application.

By submitting an application through our website, you acknowledge and agree that the fee you pay covers our professional services, including application review, data verification, processing, and case management. This fee is charged for our services only and does not guarantee visa approval, as the final decision is made solely by the relevant government authorities.

User Responsibility

Applicants are fully responsible for ensuring that all information provided during the application process is accurate, complete, and truthful. If an application is delayed, rejected, or refused due to incorrect, incomplete, or misleading information submitted by the user, no refund will be issued.

Refund Eligibility

Refunds may be considered only under limited circumstances, including:

• If a technical or operational issue on our side clearly prevented the proper delivery of our service.

Any such refund requests are reviewed on a case-by-case basis and remain subject to internal evaluation and approval.

Government Fees

Government fees, once submitted to the relevant authorities, are strictly non-refundable under any circumstances. Our service fee may be refunded in full or in part only if we fail to initiate the application process as promised.

Refund Requests

All refund requests must be submitted promptly and directly to our customer support team. We reserve the right to request additional documentation or information in order to fairly assess and process any refund claim.

Final Decision

While we understand that travel plans may change unexpectedly, all refund decisions are made at the sole discretion of SAQ TRAVEL LTD. Our goal is to maintain transparency, fairness, and professionalism in every case.

If you have any questions or concerns regarding payments or refunds, we encourage you to contact us. Our support team will be happy to review your situation and assist you accordingly.