1. Introduction

Welcome to Myturkeyvisa.com (“we,” “us,” “our”). We operate as an online service provider offering private assistance for completing and submitting Türkiye eVisa applications. By accessing or using our website, you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must discontinue use of our website immediately.

2. Nature of Our Services

Myturkeyvisa.com is a privately owned business operated by SAQ TRAVEL LTD.

We are not affiliated with, endorsed by, or connected to the Government of Türkiye or any official embassy, consulate, or visa authority.

Our services include online application assistance, form completion support, application review, submission management, and customer support related to Türkiye eVisa applications. Users remain solely responsible for ensuring that all information submitted is accurate, complete, and truthful.

3. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age, or are using the website under the supervision of a legal adult;

  • You are legally authorized to provide the information required for a visa application;

  • You will use our services only for lawful purposes and in compliance with applicable laws.

4. Personal Data Collection & Use

We collect only the personal information necessary to provide our services and process eVisa applications. This may include:

  • Full name

  • Passport number

  • Date of birth

  • Travel details

  • Email address

  • Phone number

All personal data is used strictly for application processing, verification, service delivery, or communication related to your order.

5. Data Security

We take reasonable and appropriate technical and organizational measures to protect personal data, including:

  • Encrypted data transmission

  • Secure server infrastructure

  • Restricted internal access

  • Periodic security monitoring

Despite these measures, no method of internet transmission is completely secure. By using our website, you acknowledge and accept this inherent risk.

6. Communication Policy

We communicate with users primarily via email and, when necessary, by telephone.
We do not send newsletters or marketing communications. All contact is limited to service-related matters such as application updates, verification requests, or customer support.

7. Payments

All payments are processed online through secure and encrypted payment gateways. By submitting payment, you confirm that you are authorized to use the selected payment method.

Fees charged on our platform relate to application assistance, administrative handling, and customer support services and do not represent the government visa fee alone.

8. Analytics & Tracking

We use Google Analytics to monitor website performance, analyze traffic, and improve user experience. Analytics data is collected anonymously and does not personally identify users.

9. Advertising

We may promote our services through online advertising platforms. Advertising partners may use cookies or similar technologies; however, no personally identifiable information is collected or shared through such advertising activities.

10. User Responsibilities

Users agree to:

  • Provide accurate, complete, and truthful information;

  • Carefully review all submitted details before confirmation;

  • Ensure passport validity in accordance with Türkiye immigration requirements;

  • Comply with all applicable Türkiye eVisa rules and conditions.

We are not responsible for delays, refusals, or rejections resulting from incorrect or incomplete information provided by users.

11. Service Delivery

After an application is submitted:

  • Processing times may vary depending on government systems and verification procedures;

  • We are not responsible for government delays, system outages, or approval decisions;

  • Approved eVisas are delivered electronically to the email address provided by the user.

12. Refund Policy

Except where required by applicable law:

  • No refund will be issued if an application is rejected due to incorrect or incomplete information provided by the user;

  • Refund requests may be reviewed and considered on a case-by-case basis, subject to internal evaluation.